Ask Disha 2.0: The Indian Railway Catering and Tourism Corporation (IRCTC) has introduced a groundbreaking innovation in train ticket booking: Ask Disha 2.0. This AI-powered chatbot leverages conversational AI and OTP verification to offer a user-centric and efficient booking experience.
Introducing Ask Disha 2.0: Your Intelligent Booking Assistant
Ask Disha 2.0 transcends the limitations of traditional online booking interfaces. It functions as a virtual assistant, capable of assisting users with various railway-related tasks:
- Effortless Booking: Engage in a natural conversation with Ask Disha, specifying your desired travel route, date, and preferences. The chatbot will guide you through the selection process, simplifying the booking journey.
- Seamless PNR Status Inquiry: Eliminate the need to navigate various menus. Simply ask Disha for your PNR status, and she will promptly retrieve and present the necessary information.
- Convenient Cancellation: Unexpected changes in plans? Ask Disha to facilitate convenient ticket cancellation and initiate the refund process, ensuring a smooth resolution.
- Real-time Refund Tracking: Gain transparency into the status of your refund by sharing your PNR details with Ask Disha.
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Benefits of Utilizing Ask Disha 2.0:
Ask Disha 2.0 empowers users with several advantages, making it a preferred choice for train ticket booking:
- Password-Free Authentication: No longer struggle with remembering complex passwords. Ask Disha utilizes a secure OTP verification system for user authentication, eliminating this security hurdle.
- Conversational Booking: Experience a natural and interactive booking process through a user-friendly chat interface.
- Multilingual Support: Ask Disha caters to a wider user base by offering multilingual support in both English and Hindi.
- Multi-Channel Accessibility: Access Ask Disha through various channels, including the IRCTC website, mobile app, or even through voice commands, providing greater flexibility for users.
Utilizing Ask Disha 2.0:
- Access IRCTC: Visit the official IRCTC website (https://www.irctc.com/) or download the IRCTC Rail Connect app.
- Locate Ask Disha: Look for the Ask Disha icon or chat window on the IRCTC platform.
- Initiate a Conversation: Type your request or question in the designated chat window.
- Follow the Prompts: Ask Disha will guide you through the process, requesting essential information and confirming your choices.
- Verify with OTP: Upon finalizing your details, you will receive an OTP for verification purposes.
- Complete the Process: Once the OTP verification is successful, Ask Disha will confirm your booking or provide the requested information.
Additional Notes:
- While Ask Disha simplifies the booking process, a registered IRCTC account is still required to utilize its services.
- The availability of Ask Disha might not be readily accessible on all pages of the IRCTC platform. Look for the dedicated “Ask Disha” section or chat window.
Conclusion:
Ask Disha 2.0 represents a paradigm shift in train ticket booking, offering a user-friendly, password-free, and conversational experience. So, the next time you embark on a railway journey in India, consider leveraging Ask Disha 2.0 to streamline your booking process and experience a more efficient and interactive journey.
